Follow

Help, I have a question and I need an answer

Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center.

You can search our knowledge base and community for a solution, or ask community members directly. If you can't find an answer, you can submit a request to an agent. For more information, see the Zendesk Help Center.

Was this article helpful?
3 out of 13 found this helpful
Have more questions? Submit a request

36 Comments

  • 0
    Avatar
    Sanel Zukic

    camera I slept with stand drone, you have the engine that keeps the camera ?

  • 0
    Avatar
    Sanel Zukic

    Phantom 4

     

  • 3
    Avatar
    Charlb

    Hi Alice

    Thank you for the quick reply,our latest firmware is 1.6.2.10 updated with app.

    See the clip attached near the end it twitches this is a huge problem!Most of the units do this if not all of them.

     

    I removed the gimbal and did the recalibration like you said,i will see if it works better today and let you know.

    Thank you

     

  • 1
    Avatar
    Dax Nicholas Bruce

    where can i get my drone repaired in Hong Kong. I cant seem to get any answers from DJI support. Very frustrating !

  • -5
    Avatar
    Anilldc23

    i have a phantom 4 thats crashed first fly, how much expense for replace gimbal and shell

  • -2
    Avatar
    Phil-dono-1

    I've brought a phantom 3 advanced yesterday but I'm paralysed in an electric chair and if I fly drone without turning my chair off it interferes with drone and loses control,any one any idea why 

     

  • 0
    Avatar
    Rinkuvideolab

    Show this video Same problam RC

  • 0
    Avatar
    Claudior

    In the box that you send DJI : S1-0393025697568 is missing:

    Camera Balancing Ring* ×1 (BR-Φ46-10) .So I can't balance the camera and I can't use it.
    Claudio Risi
    Via A.Pollaiolo 5
    00197 Roma
    Italia
    Cell.: +39 3388671112
    Best wish
    Claudio

  • 0
    Avatar
    Mike Gowan

    My Phantom 3 professional won't even go a half mile and it's new why is that and I'm in the wide open spaces?

  • 0
    Avatar
    Jeffrey Debolt

    I hope I fixed the u tube problem so you can view the video we sent you.

    Please try again Utube  Jeffrey DeBolt DJI Video. We are waiting to fly after we buy DJI Care.

     

  • 1
    Avatar
    Planski

    Where is the serial number located on a DJI Phantom 3 Advanced?

  • 0
    Avatar
    miguel

    Hello:

     
    My OSMO has a problem. It doesn´t work. It put on well but the control doesn´t responde 
     
    The OSMO is new. 
     
    The device doesn´t responde the joystick 
     
    I need help. I have received it 2 week ago. It is not possible!!!!
  • -1
    Avatar
    John | Classic Color Screen Printers

    Alice are you there

     

  • 0
    Avatar
    zabdeljabbar2001

    When dose my invoice comes in from my dji repair services

  • 0
    Avatar
    Frank Smith

    For some reason i cant bind my iphone 5 to the camera on my Phantom vision 2 every time i try to bind my camera my phone say no internet connection then it changes to saying security recommendation .I tried 10 different ways it will not connect the light turns green for a moment then goes right back to blue my phone company fairpoint im about ready to sell the thing it took me 6 months to save up and buy this thing and i cant get the camera to pair with my phone .after ordering all kinds of extras for my dji and i cant get it to work right BOO HOO is me Can some body please HELP me any good info anything to get it working Thank you Country Boy .

  • 0
    Avatar
    Emdjem2012

    Hi DJI team.

    I just bought my Phantom 4 about 4x days ago and I still haven't used it due to issue on gimbal camera. I'm using DJI GO app and aircraft is connecting but not the camera live view, I cannot get the live view feed thru to my mobile device. Already updated the firmware too but It seems the camera is faulty. Please help if there is fix for this.

    Erneo

  • 0
    Avatar
    Rwcrps

    How do you attach photos n video to the emails you sent me please

    many thanks

    Roy

  • 0
    Avatar
    Rbender01

    Rbender01

    12月27日 HKT06:58
    Products: Phantom 4
    Name: richard bender
    Location: North America
    Dealers:
    Tel: 760-486-0943
    Subject: inteligent battery failure
    Message: I need support on an intelligent battery p4 will not link to start copter. New battery full charge battery will not start copter .and I need support to understand the problem or return the battery for replacement.
  • 0
    Avatar
    Lelrejsg

    En la última actualización de firmware en ph4 el gimbals dejo de funcionar?

  • 0
    Avatar
    Oscar Canales

    I have tried to purchase DJI Care on line but every time I enter the Aircraft S/N it tells me it is incorrect. I called for assistance and still wasn't able to get it to work so he suggested I sent an email with the information to get further assistance in my purchase of DJI Care. Thank you in advance for your help.

  • 0
    Avatar
    Rwcrps

    Just send them a direct email and they will get back to you pretty quick.Let them guide you through it

    hope you get it sorted

  • 0
    Avatar
    vassil

    Hello! Tell me please, why in the 4 Phantom stopped burning red nose lights?

  • 0
    Avatar
    Lyca1984

    I can't seem to register in the online repair request for my mavic pro. Whenever i click my location, it says the selection is not available. Is there any way i could get the product repair form so i could send back my drone?

  • 0
    Avatar
    Lyca1984

    I can't seem to register in the online repair request for my mavic pro. Whenever i click my location, it says the selection is not available. Is there any way i could get the product repair form so i could send back my drone?

  • 0
    Avatar
    tom_santana

    Hi , I crashed my mavic pro quite fast against a wall sideways. The camera broke and haven't been able to get any camera view since. How can I get it fixed? Thank you, Tom

  • 0
    Avatar
    Rwcrps

    How old is it and thought they had sencers on ??

  • 0
    Avatar
    Suraj Nectar99

    how to track My NFZ aera flying request Track no-21614-1489665698-6760

    Please help me 

    my email id- suraj.nectar99@gmail.com

    Edited by Suraj Nectar99
  • 0
    Avatar
    Suraj Nectar99

    please help 

  • 0
    Avatar
    Pchelovod92

    Error on the Phantom 3 advansed IMU Initielization failed, Berometer Error.Help,what to do?

  • 0
    Avatar
    dcatalo30

    Hello. Im having a problem with my P4P , I was upgrading firmware and even though I had more than half charge on both controller and battery, the update didn't finish in time. Now I cant fly because I get no signal on my remote. I tried to get dji assistant downloaded but instead ended up with dji assisnt 2 for the p2. I cant fly, I cant figure out how to fix it. im getting highly annoyed. I don't understand why 

     

Please sign in to leave a comment.
Powered by Zendesk